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We set ourselves high standards and we’re always keen to hear how we’re doing and to talk more about our hotel and our service. Whether you need information, inspiration or the incentive to join our talented team, you’ll find it here.

While our hotels are different, we all operate to the same standards in important areas. If you’d like to read more of the detail, our policies and codes of practice are explained below.

Data protection

At Chapter Hotels we take the privacy of our customers and the security of their personal information very seriously.

The personal information we collect

We only collect the personal information you voluntarily provide to us for our legitimate business purposes. This information may include your name, contact details and credit or debit card information when booking a room with us.

How we use your personal information

We use your personal information as follows;

  • To respond to and fulfil your requests regarding enquiries and reservations
  • To tailor our services to your requirements and preferences
  • With your agreement, we also provide you with information about other products, services and special offers
  • For our administrative management and internal marketing analysis

The personal information we share

We do not disclose your personal information to any third party.

Cookies

Our website may employ the use of “cookies”. These are small pieces of information that are stored by your browser on your computer’s hard drive which track and report back information about your usage. We analyse this information to improve our site by making it more responsive to the needs and preferences of our users. We use cookies to help us understand our website traffic patterns to determine our visitors’ interests and needs. Most browsers automatically accept cookies but, if you wish, you can prevent this in your browser settings.

How you can control the use of your personal information

We give you choices and control over the collection and use of your personal information. We give you the opportunity to opt out of receiving written or electronic promotional and marketing information.

Links to other sites

Our website may contain links to other sites that are owned/operated by third parties and have established their own privacy and security policy. We encourage you to review these policies before submitting any personal information through these sites.

How we strive to protect personal information

Chapter Hotels has implemented a variety of encryption and security technologies along with procedures to protect information stored in our computer systems from unauthorised access. We also maintain procedural safeguards that restrict access to your personal information to employees who need to know your personal information in order to provide the products and services that you request.

Updates to this statement

We will update this statement from time to time to reflect changes in our business. We will post any changes on our website and we will do our best to ensure any information held relating to you is kept up-to-date, and accurate. In this regard, we also rely on you to notify us if your information requires updating or deleting.

 

 

Environment

We always look at the most environmental approach that fits with the delivery of great service to our guests. This includes offering an electric courtesy car for guests coming to and from the station and having two dedicated electric car charging points in the car park. We also have a bike to work scheme open to all staff. Inside the hotels we recycle throughout, even with the towels by giving guests the option to reuse their towels or have fresh ones after 24hrs. And toiletries are provided in re-usable pump action jars (to reduce packaging wastage). When it comes to construction, we use solar panels where possible to heat the hot water and always take care and consideration for the environment during construction.